Effective date: October 3, 2026
We want you to be happy with your purchase. This policy explains how returns, cancellations, and refunds work for orders from Shxdow Fox Studios Inc. through shxdowfoxstudios.com. We sell to customers in the United States, Canada (excluding Quebec), United Kingdom, Germany, and the Netherlands only.
Paperbacks and hardcovers are printed individually by our printer, Lulu.com, after you place your order. Each order is held for up to 6 hours before it goes to print, and that is the window in which we can change or cancel it. To request a cancellation, email aiyana@shxdowfoxstudios.net as soon as possible with your order number. If production has not started, we will cancel and refund you in full. If it has started, we will handle your request as a refund under the sections below.
If you are a consumer in the United Kingdom, Germany, or the Netherlands, you have a legal right to withdraw from your purchase of physical books without giving a reason within 14 days of the day you (or someone you name) receive the books.
This section does not limit any other legal rights you have as a consumer.
Due to every copy ordered being print-on-demand, we are unable to accept returned books. If you find the content or quality of the book unfavorable, please consider donating it to your local library or gifting it to family.
If your book arrives damaged, has a printing or binding defect, or is not the book you ordered, contact us at aiyana@shxdowfoxstudios.net within 30 days of delivery. Please include your order number and clear photos of the problem. We will send a replacement copy or refund you in full, at your choice. This applies to customers in all countries and does not affect your statutory rights.
eBooks are delivered digitally right after purchase. Because a digital file cannot be returned, eBooks are generally non-refundable once you have downloaded or accessed them.
For customers in the UK, Germany, and the Netherlands: you normally have a 14-day right to withdraw from digital content purchases. However, at checkout you (a) expressly agree that we may begin delivering the eBook immediately, and (b) acknowledge that you will lose your right to withdraw once delivery has begun. By checking out any eBook, you agree the right of withdrawal ends when the download or access starts.
If an eBook file is corrupted, will not open, or is materially not as described, contact us and we will provide a working file or a refund.
If your order has not arrived within 5 business days of the estimated delivery date, contact us and we will work with our printer and the carrier to investigate. If a package is confirmed lost, we will send a replacement or refund you in full.
Approved refunds are issued to your original payment method through Stripe. After we send the refund, your bank or card issuer may take several business days to show it on your statement.
Email: aiyana@shxdowfoxstudios.net Website: shxdowfoxstudios.com
Complete and send only if you wish to withdraw from your order.
To: Shxdow Fox Studios Inc., 2501 Chatham Rd STE R, Springfield, IL 62704, USA, aiyana@shxdowfoxstudios.net
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods: [description of books]
Ordered on / received on: [date] Name of consumer(s): [name] Address of consumer(s): [address] Signature (only if this form is on paper): [signature] Date: [date]